Returns

  • Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error

  • Any item that is returned more than 10 days after delivery

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • No return / refund / exchange is possible for discounted, freebies or customised products.  

  • Postage charges for the return need to be taken care of by the consumer. 

 

Cancellation :

  • Please mail us at toonstory.in@gmail.com for a cancellation request if your order has not been shipped yet.

  • Orders can be cancelled only if it has not been shipped from our warehouse. 

  • No cancellation is applicable for customised products once the order is placed. 

  • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 

  • Once shipped, we will not consider cancellation requests.

  • If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

 

Refund for the cancelled order :

  • If the payment was by credit/ debit card or net banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

  • Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next, contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact us at toonstory.in@gmail.com.

Sale items (if applicable)

  • Only non-discounted priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

  • We only replace items if they are defective or damaged.

  • If you need to exchange it for the same item, send us an email at toonstory.in@gmail.com and we shall guide you from there.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Additional queries

  • If you have any additional queries please write to us at toonstory.in@gmail.com OR contact us using the contact form